In the current climate, and as we are running leaner than ever, it’s easy/commonplace for dealers to overlook the importance of follow up in terms of CSI scores and customer retention.
- Want to Increase your knowledge of the customer experience, from the customer perspective?
- Want to know any customer issues before the manufacturer does?
- Want another chance to drop key phrases, or to encourage people towards an online survey?
- Want independent feedback on your service processes and the chance to increase customer satisfaction?
If any of the above apply to you, why not give us a call and discuss outsourcing your service follow up. We have a fully trained team of mature follow up specialists who will professionally speak to your service customers on your behalf.
By working smart, we typically speak to over 90% of the people you send us and will return all of your customer verbatim, and flag any hot issues to you immediately, giving you the chance to make reparation with the customer before any manufacturer intervention.
The average dealer can see a return of tens of thousands of pounds for meeting relevant KPI’s within their manufacturer CSI scoring bands, make a small investment now, to increase customer retention, increase brand loyalty, increase dealership loyalty.
During the work we will cleanse data, and data capture along the way, adding extra value to the work.
If you’re unsure about taking the step to outsourcing, we will do 1 months trial of After Service follow up work for a flat fee of £350. This includes all of our standard reporting, and gives you the opportunity to see how much value is potentially there for you in a longer project.
Take that step towards understanding your customer base, and increasing your loyalty and customer satisfaction now!
To discuss further or have any questions answered please call: -
Paul Smart 07729 869901
Or email: – firstname.lastname@example.org
Stuart Hack – Service Manager Poole Audi had this to say about our work: -
CSI-Calls have helped us to identify customer issues and concerns the day after the visit so that they can be handled in a proactive way leading to customer delight. The feedback received is extremely powerful and drives change in the business to ensure that we always put the customer first
Poole Audi has used our service on and off (as the manufacturer follow up requirements have changed) for over 7 years.