- Are your customers going to the local independent?
- Not enough resource to follow up the Amber identified work
- Tired of spending the time to identify, and not seeing a return?
- Have a call centre, but maybe not the Amber follow up skills?
If any of the above apply to you, why not give us a call and discuss outsourcing your amber follow up. We have a fully trained team of Amber follow up specialists who will re-appoint those Amber customers on your behalf.
We will work to appointment slots as specified by you, and can offer appointments based on your lead times. Drop off, collection/delivery and waiting customers can all have a different lead time.
We won’t send back the people who have had the Amber work attended to, but we will make a note of the conversation, so you can understand why people are going elsewhere. Often times, it’s just because we didn’t call.
Aside from Amber bookings for you, we will also data cleanse and data capture for you, adding email addresses and additional numbers where we get them.
Bookings are emailed directly to you, following that specified lead time to make sure workshop loading is still efficient. We will report weekly on all aspects of the work, including the all important verbatim customer comments.
Irrespective of evhc system, the data can either be exported to a spreadsheet, or for products such as autoVHC and Different Aspects we can work directly out of the stand alone system, we just need a password from you
If you’re unsure about taking the step to outsourcing, we will do 1 months trial of Amber follow up work for a flat fee of £300. This includes all of our standard reporting, and gives you the opportunity to see how much value is potentially there for you in a longer project.
Take the step towards retaining more of your customer base, and not feeding your local independents now!
To discuss further please call: -
Paul Smart: – 07729 869901
Or email: – firstname.lastname@example.org