Full service telemarketing
services for sales and
Based in the middle of rural Cheshire; CSI calls is a full service telemarketing agency, specialist in the automotive industry.
What sets us apart from the numerous other telemarketing companies based in this sector is our dedication, both to you and your customers, our experience and our flexibility.
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Service Follow up calls
The average dealer can see a return of tens of thousands of pounds for meeting relevant KPI’s within their manufacturer CSI scoring bands, make a small investment now, to increase customer retention, increase brand loyalty, increase dealership loyalty. Find out more >>
Sales Enquiry/Handover Follow up calls
With appropriate knowledge and training the average dealer could also see 1 -2 incremental vehicle sales per month, at an assumed value of £700 retained PPU; the service not only comfortably pays for itself, but should also see Sales CSI scores increase. Find out more >>
Amber Follow up calls
Based on 100 calls per dealer per month, and an average return of £80 per healthcheck, you should get back work to the value of £2,800 per month, or £33,600 per year. Find out more >>
Lead Generation/Appointment Making
Our approach is to build relationships with potential customers over time, so that trust and rapport are built prior to booking an appointment, by using our combined experience and structured call backs to sell the benefits. Find out more >>
Total Customer Ownership calls
The aim of this project is to take the onus off retail salespeople in terms of ‘keeping in touch’ with their customers, and outsourcing to sales and customer service specialists who WILL keep in touch with the customer, at points designated by you. Find out more >>
As befits our location on remote farmland, we carry a relaxed mature approach to your work which carries across to your customers, assuring you we are representing your dealer/brand to your customers in the manner you would want. The youngest person in our office currently is 35 years old.
We’ve been representing clients for a number of years and our longest standing customer has worked with us for over 7 years so far, because of the quality of work we provide, and the level of relationship we build with our clients.
…they have helped us to identify customer issues and concerns the day after the visit so that they can be handled in a proactive way leading to customer delight. The feedback received is extremely powerful and drives change in the business to ensure that we always put the customer first…
Stuart Hack – Service Manager, Poole Audi